Field application engineer (Spanish and Portuguese languages)

DESCRIPTION

Ruptela is looking for a Field application engineer to join our driven Mexico team!

We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and support. This way we help organizations to manage their property effectively, save resources and environment with a key focus on exceptional quality. No challenge is too big – in many cases our clients face complex business problems, this gives our employees an opportunity to participate in interesting projects and face many challenges while striving for the best results.

A career as a Field Application Engineer (FAE) requires you to be adept in your technical knowledge as well as your business skills. The role of a FAE is taking part in assisting in big scale pre-sales, testing, and post sales activities. The FAE is required to develop skills on his current product features, tools and design flows and facilitate adoption of these solutions with a variety of customer systems. While the pure sales-man helps open the doors for business, an FAE is expected to remove technical barriers to a sale and help close business. To thrive in this role one needs to enjoy practicing both the aspects of business and technical expertise.

YOUR KEY ROLES WILL BE

  • Assist customer to understand products and perform demo for various field applications (Software and hardware).
  • Install and configure system and perform troubleshoot on process and resolve issues.
  • Provide technical support to customer and configure services.
  • Analyze customer requirement and ensure product meet customer requirements appropriately.
  • Coordinate with Research and Development team, identify issues and resolve same.
  • Perform troubleshoot on issues and perform tests on bugs.
  • Develop and determine various product features, perform tests and prepare documents for same.
  • Analyze applications and recommend expert advice for same.
  • Maintain knowledge on industry trends and resolve all design issues.

REQUIREMENTS

  • Higher education (technical background preferred)
  • Experience in technical field, experience in transport telematics would be and advantage
  • Ability to offer technical solutions for business problems
  • Ability to explain technical information for both technical and non-technical people
  • Ability to analyze the situation and find out of the box solutions
  • Ability to multitask and work in a fast-paced environment
  • Ability to work in a team as well as find solutions independently

BENEFITS

  • Up to date working methods and best practices (ITIL, LEAN)
  • Professional and personal growth opportunities
  • Creative and international environment
  • Friendly and professional colleagues
  • Free snacks, company team buildings and other nice things to make you feel like home

Contact us

HR Business Partner

Aplica para este trabajo